We are prepared to open the doors to our guests considering measures that will ensure an unforgettable stay with our entire team.
Upon your arrival
Information of personal data and details of your arrival will be requested via email in order to speed up the Check-in process.
The guest will be notified of the safety, health and hygiene procedures established in Casa Gioia at the time of booking as well as in the Check-in process. These procedures are based on the protocols that have been established by Minsal and Fedetur.
Footbath: disinfectant mat at the entrance to sanitize the shoes of everyone who wishes to enter.
Mandatory Sanitation Area: application of alcohol gel, temperature measurement and disinfection of clothing and luggage.
In case of group arrivals, the procedure will be carried out one by one, keeping a minimum distance within the sanitation area.
Activation of risk protocols for cases of guests with a temperature greater than 37.5 °.
During your stay
Guests can choose for our staff to not enter their room during their stay.
The keys are delivered directly to the guest after sanitization.
Rooms are ventilated during the cleaning and sanitizing service.
Sanitation of bed linen and towels.
Use of Quaternary Ammonium Copper Sanitizer for room cleaning: surfaces and items such as furniture, lights, door and drawer handles, light switches, curtain pulls, trash cans, glasses, faucets, knobs, floor, hair dryers and toilet drain handles, etc.
Disinfection of high traffic spaces such as bathrooms, reception and entrance. The cleaning plan focuses on surfaces exposed to contact such as light switches, buttons, doors, tables, chairs.
All guests must complete the Affidavit of Health, which can be download here, and present to us upon arrival.
Breakfast will be provided to each guest through à la carte service that will include a selection of salty options, sweets, juices, drinks, bakery, cheeses and a variety of eggs.
All meals come directly from the kitchen and are brought to each guest by a waiter, who wears a face mask from the kitchen directly to the diner.
In the common areas
Mandatory use of a mask for guests and staff. Correct application of mask, covering nose and mouth.
Mandatory minimum distance of 1 meter between colleagues and guests.
Protocol of minimum distance of 1.5 meters between posts in all common areas.
There will be no plates, napkins, cutlery or condiments on the tables. All of these items will be brought directly to the table with the service to reduce your contact to a minimum.
Tours and programs
Guest temperature measurement before each tour and program. In the event that any guest has a temperature greater than 37.5 °, they will not be able to participate in the excursion and the Risk Protocols will be activated.
Mandatory use of a mask throughout the excursion. The person in charge of the tour and / or program must always carry alcohol gel and gloves.
All vehicles and equipment to be used in tours or programs will be sanitized before and after being delivered to each guest.
Tours and programs will be in small groups to guarantee a safe distance between people.
Design of activities: reduced spaces and areas susceptible to concentrating crowds are avoided.