Ensenada, Puerto Varas, Chile

house policies

hours, payments, cancellations

ensenada, chile

what you need to know

house policies

Notice of change / cancellation must reach us at +56967957313 or via email bookit@casagioiachile.com


Check-in: 3-10PM
Check-out: 11AM
Breakfast: 8:30-10:30 AM
Lunch: 12:30-2:30 PM
Tea / Once: 5–6:30 PM
Dinner: 7:30-9:30 PM

(unless prior arrangements have been made)


– Payment for all house services may be made by cash, credit card, and bank transfer. Please pay your bills whenever requested. All bills are due upon demand.

– When a guest wishes to prolong his/her registered departure date, prior notice should be given to the Front Desk.

– Payment should be settled in advance or at the Front Desk upon check-in.


– Please do not leave important personal belongings or valuables unsecured in your room. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the room or any other part of the house for any cause whatsoever including theft of pilferage.

– Lost and found items shall be surrendered to the appropriate authorities.

Cancellations & Refunds

– All national guests must produce a valid ID upon Check-in. International guests must produce a valid passport.

– Early Check-In or Late-Check-out is subjected to bed/room availability on the relevant day, to be confirmed with our staff.

– A levy is chargeable for early check-in from 7AM to 12PM, and late check-out from 12 to 6PM.

– Room not occupied by 10PM will be seen as No Show, unless prior arrangement has been made.

3 days notice

– Notice of cancellation must reach us at +56967957313 or via email bookit@casagioiachile.com and acknowledged by the office 3 days prior to arrival for a full refund.

– If the guest failed to show-up on the arrival date (No Show) or cancellation of room reservation is done after the 72 hours threshold (3 days prior to the arrival date), a one night room charge will be imposed.

Pet Friendly

We love dogs.

In order to not disturb our other guests, dogs must be kept outside the house at all times. We have a fenced area where they may stay together with other dogs. If your dog doesn’t do well with others, please consider other options. 

Exceptions may be made with smaller, really well-behaved dogs.

We love cats too.
In order not to inconvenience other guests and to protect native fauna, cats must remain in your room or on a leash when outdise.

Please bring eating/drinking bowls, food, pooper scooper/litter box/plastic bags, leash/collar and their favorite treats and toys.


Your pets’ stay must be arranged at the time of your reservation and will be granted as per availabilty upon first-come / first-serve basis. You will be asked to sign a disclaimer upon arrival, where you are liable for any damages or extra cleaning.

pet fees

cats & dogs





20 40
50% of all fees will be donated to the local Animal Rescue Organization Agrupación Pro Animalista Puerto Varas.

Casa Gioia


Cruce Navarro km2
Ensenada, Puerto Varas