Cancellations & Refunds
– All national guests must produce a valid ID upon Check-in. International guests must produce a valid passport.
– Early Check-In or Late-Check-out is subjected to bed/room availability on the relevant day, to be confirmed with our staff.
– A levy is chargeable for early check-in from 7AM to 12PM, and late check-out from 12 to 6PM.
– Room not occupied by 10PM will be seen as No Show, unless prior arrangement has been made.
3 days notice
– Notice of cancellation must reach us at +56967957313 or via email firstname.lastname@example.org and acknowledged by the office 3 days prior to arrival for a full refund.
– If the guest failed to show-up on the arrival date (No Show) or cancellation of room reservation is done after the 72 hours threshold (3 days prior to the arrival date), a one night room charge will be imposed.