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house policies

PAYMENTS, CANCELLATIONS, PETS

patagonia, chile

for your information

house policies

Notice of change / cancellation must reach us at via whatsapp +56967957313 o via email bookit@casagioiachile.com

Hours

Check-in: 3-10PM
Check-out: 11AM

(or with previous arrangements)

Conditions

1.

Identification

All national guests must produce a valid ID upon Check-in. International guests must produce a valid passport. International guests must produce a valid passport.

2.

Statement

All guests must fill out the Affidavit of Health, which can be downloaded here and presented to us at the time of Check-in.

Payments

– Payment for all house services may be made by cash, credit card, and bank transfer. Please pay your bills whenever requested. All bills are due upon demand.

Payments must be made in advance:

Lodging: 50% at the time of booking or 15 days prior to your arrival, and 50% 24 hours prior to arrival.

All-inclusive: 50% on the date of the reservation, and 50% at the reception at the time of check-in.

Refunds: only for reasons of force majeure, with accreditation. (PCR positive in the family nucleus or death certificate)

Cancellations

Lodging: 5- day notice

Your change / cancellation notice for your stay must reach us 5 days before your arrival for a full refund to +56967957313 or via email bookit@casagioiachile.com

All-inclusive: 15-day notice

Your change / cancellation notice for your stay must reach us 15 days before your arrival for a full refund to +56967957313 or via email bookit@casagioiachile.com

Valuables

– Please do not leave important personal belongings or valuables unsecured in your room. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the room or any other part of the house for any cause whatsoever including theft of pilferage.

– Lost and found items shall be surrendered to the appropriate authorities.

Pet friendly

We love dogs.
In order to not disturb our other guests, dogs must be kept outside the house at all times. We have a fenced area where they may stay together with other dogs. If your dog doesn’t do well with others, please consider other options.

We love cats too.
In order not to inconvenience other guests and to protect native fauna, cats must remain in your room or on a leash when outdise.

Please bring eating/drinking bowls, food, pooper scooper/litter box/plastic bags, leash/collar and their favorite treats and toys.

DISCLAIMER

Your pets’ stay must be arranged at the time of your reservation and will be granted as per availabilty upon first-come / first-serve basis. You will be asked to sign a disclaimer upon arrival, where you are liable for any damages or extra cleaning.

Casa Gioia

Address

Ruta 225 km 39,5
Cruce Navarro km2
Ensenada, Puerto Varas, Chile

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